Warranty Period

Horizon Shutters warrants to the original purchaser that each custom shutter product, properly installed and maintained in the window or door opening for which it was made, will be free from defects in materials and workmanship for the lifetime of the shutters from the date of sale. Unfinished shutters are covered by this warranty only for initial defects in materials and workmanship, and there is no warranty after shutters are cut, finished, or installed. The original factory finish is warranted for a period of five years from the date of sale. For valid warranty repairs, this warranty covers the actual shipping cost of shutters returned, provided the return and shipping method have been approved by Horizon Shutters. Shipping costs to the factory shall be prepaid by the customer and reimbursed by Horizon Shutters. For non-valid warranty claims or repairs, all shipping costs shall be paid by the customer. A return authorization number must be obtained from Horizon Shutters prior to returning merchandise.

Any claims for incorrectly made or initially defective merchandise must be brought to our attention within 10 days of receipt, and before shutters are altered in any manner or installation is attempted. A return authorization number must be obtained from Horizon Shutters prior to returning merchandise.

Wood Imperfections

Shutters by Horizon Shutters are manufactured to industry standards. Minor imperfections or blemishes not easily noticeable under ordinary lighting conditions in normal installations are not considered defects. Warp of any component that does not exceed 1/32" per foot will not be considered a defect.

Other

This warranty does not imply automatic replacement of any product. The company reserves the right to repair or replace any product at its discretion.

This warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. In no event shall Horizon Shutters be liable for or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense, or fee.

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so such limitation or exclusion may not apply to you.

Returns, Repairs, and Remakes

Products that do not meet our quality standards will be repaired or, if repair is not possible, remade. We will not be responsible for faulty installation, incorrect measurements, incorrect specifications, or alteration by any other party.

We reserve the right to inspect products prior to repair or remake. Non-defective, altered, or damaged products will be returned freight collect without credit being issued or repair being made. Horizon Shutters will not be responsible for any unauthorized repair charges from another party.

Repair or remake of any defective product will be done only to the original size and color specifications. Retail repair charges for customer errors are as follows: repaint - 40% of retail product price; restain - not available; cut down length - $50 per panel; cut down width - not available.

What Is Not Covered

This warranty does not include any conditions or damages caused during or resulting from accidents, alterations, misuse, abuse, misapplication, exposure to the elements, fire, flood, improper maintenance, failure to follow use, care, or installation instructions, shipping, or acts of God. This warranty does not cover any servicing costs incurred for installation adjustment or minor repairs (such as staple replacement) or conditions characteristic to the product caused by normal wear and tear. Horizon Shutters will not be responsible for trip charges, measuring, disassembly, removal, reassembly, or packing costs.

Shortages / Freight Damage

Check all shipments carefully for damage and piece count upon receipt. Discovery of shortage or damage at the time of receipt is your responsibility. If a package is damaged, refuse it. We will file claims for all refused packages. If a damaged package is accepted, notify the carrier and request an immediate inspection. Keep the packing in which the order was shipped. If there is a shortage, or minor shipping damage is visible (or concealed damage is suspected), and you keep the package, have the delivering driver sign your copy of the freight bill noting the damage or shortage. You are responsible for filing all claims for accepted merchandise. Please call Horizon Shutters for assistance if needed.