Glossary & FAQ
Styles
Do you sell unfinished individual shutter panels?
Yes we can. However, it may be a better value for you to purchase individual unfinished shutters through ShutterLand Interior Shutters.
Do you sell exterior shutters?
Horizon Shutters does not. We recommend ShutterLand Interior Shutters for solid wood exterior shutters.
Do you sell fixed louver or raised panel shutters?
Yes. Please call 1-888-399-4947 for information.
Do you sell fabric insert shutters?
No we do not.
Do you sell special shape (arch top, rake top, etc.) shutters?
We only manufacture rectangular shutter units.
Can you make a 1, 2, 3, 4, 5, 6, or 8 panel units? How will they fold?
Yes. We can make most panel configurations based on the width of your window opening. You can see more specifics by viewing available configurations of traditional shutters and plantation shutters.
Can a divider rail only be located in the center of a panel?
A divider rail can be located at any height within a shutter panel.
What is the difference between traditional and plantation style shutters?
The major difference is the size of the louvers, panel thickness and width of the stiles. The best way to see the differences is to view the pages on our web site dedicated to the traditional style and plantation style shutters.
Do you sell other window coverings?
No, just solid wood interior shutters.
Can I match existing shutters in my home?
This is usually a difficult task unless the original shutters came from Horizon Shutters. Sometimes they can be made to look similar. If you are trying to replace one broken panel in a unit, it is virtually impossible.
Installation
How difficult are shutters to install?
Installation is relatively easy. We ship the shutters completely assembled with all of the necessary hardware. It takes on average about 30 - 45 minutes per window for installation. Read more on the installation page.
Can shutters be mounted on a sliding glass door opening?
Yes. We generally treat a sliding glass door opening as a large window. The panels attach to either side and open in either direction.
Can shutters be mounted only on the lower portion of a window?
Yes, this is called a café type shutter unit.
Can shutters be installed in a window with an opening crank?
Yes, you can install shutters in a window with a crank. Many times the crank handle can be removed to provide space for the shutters. The handle can then be replaced when you want to open the window. If the crank unit projects beyond the front plane of the window, you may need to use an outside mount.
Shipping
Do you ship to Alaska or Hawaii?
Yes, but we will charge you the actual shipping instead of the standard shipping rate.
Do you ship overseas?
We typically do not ship overseas, and limit destinations to locations in the United States. However, if you would like to arrange for an exporter, we would be happy to ship to that location within the United States.
Can you rush my order?
We do not rush orders, cut corners, or compromise quality to reduce production time. All orders receive the same priority.
Construction
Do you make shutters out of woods other than Basswood?
We can make shutters out of most any wood. However, Basswood possesses the best overall combination of characteristics for the manufacturing of shutters, and is therefore our standard. Compare the differences on All About Shutters.
Do you sell poly, synthetic, plastic, or faux wood shutters?
Synthetics generally look, feel, and sound like plastic. They are heavy and have numerous limitations, including heights and widths, the inability to accept stain, and few custom options. We believe synthetic shutters are lesser quality shutters are poor value.
Will shutters block out all light?
Shutters are not designed to be a "black-out" window covering. Shutters control a large percent of light, but there will be a little light that penetrates between the louvers and stile, between louvers, and between the shutters and window opening.
Why do shutters take so long to manufacture?
There are many steps involved in building custom shutters. We build every shutter unit from scratch. We do not simply cut down existing shutter panels to fit.
Price / Value
Do you run specials, sales, or have coupons?
We do not. We have lowered prices as much as possible for Internet sales. We sell to contractors, interior decorators, and homeowners all at the same price.
Are interior shutters considered a capital improvement?
According to the Internal Revenue Service, shutters are the only window treatment that can be considered a capital improvement.
What is the square foot price of your shutters?
We do not price by the square foot - which generally inflates prices. Our price is determined based on the square inches, shutter style, finish, and number of panels. You may price a shutter units on our pricing page.