Inside Shutters - Warranty

Warranty Period

Horizon Shutters warrants to the original purchaser that each custom interior shutter, properly installed and maintained in the window or door opening for which it was made, will be free from defects in materials and workmanship for the lifetime of the shutters from the date of sale. Unfinished inside shutters are covered by this warranty only for initial defects in materials and workmanship, and there is no warranty after shutters are cut, finished, or installed. The original factory finish is warranted for a period of five years from the date of sale. For valid warranty repairs, this warranty covers the actual shipping cost of shutters returned, provided the return and shipping method have been approved by Horizon Shutters. Shipping costs to the factory shall be prepaid by the customer and reimbursed by Horizon Shutters. For non-valid warranty claims or repairs, all shipping costs shall be paid by the customer. A return authorization number must be obtained from Horizon Shutters prior to returning merchandise.

Any claims for incorrectly made or initially defective merchandise must be brought to our attention within 10 days of receipt, and before inside shutters are altered in any manner or installation is attempted. A return authorization number must be obtained from Horizon Shutters prior to returning merchandise.

Wood Imperfections

Inside shutters by Horizon Shutters are manufactured to industry standards. Minor imperfections or blemishes not easily noticeable under ordinary lighting conditions in normal installations are not considered defects. Warp of any component that does not exceed 1/32" per foot will not be considered a defect.


This warranty does not imply automatic replacement of any product. The company reserves the right to repair or replace any product at its discretion.

This warranty is exclusive and in lieu of all other obligations, liabilities, or warranties. In no event shall Horizon Shutters be liable for or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense, or fee.

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so such limitation or exclusion may not apply to you.

Returns, Repairs and Remakes

Inside shutters that do not meet our quality standards will be repaired or, if repair is not possible, remade. We will not be responsible for faulty installation, incorrect measurements, incorrect specifications, or alteration by any other party.

We reserve the right to inspect products prior to repair or remake. Non-defective, altered, or damaged products will be returned freight collect without credit being issued or repair being made. Horizon Shutters will not be responsible for any unauthorized repair charges from another party.

Repair or remake of any defective product will be done only to the original size and color specifications. Retail repair charges for customer errors are as follows: repaint - 40% of retail product price; restrain - not available; cut down length - $50 per panel; cut down width - not available.

Because orders are custom made to customer provided specifications, orders are not changeable or cancelable once order is processed.

What Is Not Covered

This warranty does not include any conditions or damages caused during or resulting from accidents, alterations, misuse, abuse, misapplication, exposure to the elements, fire, flood, improper maintenance, failure to follow use, care, or installation instructions, shipping, or acts of God. This warranty does not cover any servicing costs incurred for installation adjustment or minor repairs (such as staple replacement) or conditions characteristic to the product caused by normal wear and tear. Horizon Shutters will not be responsible for trip charges, measuring, disassembly, removal, reassembly, or packing costs.

Shortages/Freight Damage

Immediately check all shipments for damage and or shortages. Discovery of shortage or damage at the time of receipt is the responsibility of the recipient. Horizon Shutters must be notified of shortage or damage within 10 days of receipt of merchandise. Horizon Shutters will quickly assess the situation and repair or remake the damaged or missing merchandise.

If possible, note the visible freight damage on the delivering driver’s freight bill. Keep all packing in which the order was shipped for future inspection by the freight company and/or return to the factory.

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A shutter unit that only covers the lower portion of a window.
A shutter unit that is made specifically for an individual window opening.
A horizontal bar that creates top and bottom louver sections, allowing the sections to rotate independently.
A shutter unit that has one set of shutters on the top and one on the bottom.
Ornamental wood attached to the wall to the outside of the window opening. Generally used to give the window a finished appearance.
Paint or stain.
Used for mounting custom shutter units to the outside of a window opening and can have either 2, 3, or 4 sides.
A vertical strip that extends the length of the shutter unit hinged to the outside stile of a shutter panel. Generally used for cafe type shutter units.
Measurement top to bottom of the window opening according to our measuring instructions. Or, the desired panel height for café type shutters.
A two-leaf device that connects a shutter to the mounting surface or joins two shutters together.
Movable horizontal slats contained within a shutter panel.
A rectangular cavity in shutter stile for inserting a hinge – allowing a tighter fit to the side of the window or frame.
A single shutter. Most shutter units consist of more than one shutter panel.
A cut or groove along the edge of a stile between panels that allows them to form a joint to reduce light penetration.
Horizontal bar at the top, bottom, or across the center (divider rail).
A shutter unit that has one set of shutters from top to bottom.
A window is considered square if the difference between the largest measurement and the smallest is no larger than 3/16 inches and the difference between the diagonal measurements is less than 3/16 inches.
Vertical bar found along either side of a shutter panel.
Traditional or Plantation.
The number of shutter panels from top to bottom. See single tier and double tier.
Vertical bar used for adjusting the louver position.
Shutter panels and other necessary components (frames, hardware, etc.)
that work together to fit a window opening.
Area just beyond the window opening if there is no existing trim.
Measurement side to side of the window opening according to our measuring instructions.
Vertical sides of the window opening. This area will be used to attach a shutter unit using either the INJ or INH installation methods.